Alienware sleep mode issue Everything is great except for 1 issue when I put the computer to sleep, the lights and the fans keep running and I'm concerned. This applies to systems from any/all manufacturers, and is not Alienware specific. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0 Hello. Please read the rules and FAQ before posting. Also, laptops are very finicky with ram, so stick with the original Ram till issues are ironed out. S1/S2/S3 - Sleep: Your computer appears to be off. Reply My new Alienware monitor is absolutely awesome! I just thought I'd let everyone here know that they are not alone with their AW3423DW not waking from sleep when running on DP1. Modern SSDs boot so fast anyways your not really saving much time. Once the Pixel Refresh finished, it refused to detect a DisplayPort signal (PC was running completely fine). Computer A (only Alienware product it uses is the headset) still doesn’t enter sleep mode. Turn sleep off and hasn't crashed since. Try updating Steam, running it as an administrator, or temporarily disabling 80K subscribers in the Alienware community. 1 Message. 6). Specifically after having issues with it being on the phone with Dell multiple times and having them install the new version. Some Alienware laptops seem to work with sleep and others do not, there does not Does anyone with an Alienware AW3423DW have issues with it getting stuck in standby mode? Mine will quite frequently be in sleep mode, I turn my PC on and the monitor just stays in standby mode. But it still happening. Click on the windows icon 2. Sleep IS broken in Windows 11, but the issue is they are using a server-grade PSU in a consumer-grade product. If I disable " Hybrid Graphics/Advanced Optimus", I get the exact same graphical issues you show in your video before the OS loads. However, i got this issue with Sleep mode and even after reinstalling Win 11, the problem continues - the R14 would randomly startups with RGB fully on and fan on for a brief 5-10sec then everything goes off back to sleep mode. Learn how to identify and resolve any issues with the sleep and hibernation mode in the Windows 11 and Windows 10 operating system. So I got the new Alienware R11 and also got the Alienware 34in curved monitor to go with it. As soon as I tried putting it to sleep for the first time, the RGB lights had issues and the power button flashed the code 1 white + 2 amber. Otherwise it could indicate some kind of an issue from technical perspective. It does it both with my desktop via DisplayPort and my laptop into a docking station with HDMI. I had the exact same issues the first time I put my R13 sleep, and this all occured after the BIOS update. We get multiple posts a week about sleep issues causing all sorts of issues, just like what your seeing, though more so with laptops. ) I was also wondering if waking from sleep mode multiple times a day will have any "wear & tear" on the components. Open Settings by Help with this issue: Whenever I plug in my Alienware M15 R6 to charge and it goes into sleep mode for any reason, it won't power back on. But the bandwidth on DP is necessary for full functionality. The problem still exists, when the PC set to sleep, it sometimes can be waked up (only under the circumstance when the fan stop). Yup my aorus 17x yb would crash and restart basically everytime it went into sleep mode. It is definitely the BIOS causing the issue. Input still works because I can sign in. 4K 240Hz WOLED Monitor with 480Hz Mode! - LG 32GS95UE Review Alienware 32 4k 240hz oled 2. Type regedit 3. If you require assistance, leave us a comment below or contact us through any of our For a start, stop using sleep mode. Fwiw, Dell support assistant is not Separate issue - is there any way to make the USB ports stop powering things when the laptop is in sleep mode or shut down? Any advice appreciated -- besides asking me to sign back into For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver. Yesterday, I received another replacement R14 having the exact same sleep/wake Alienware 15 Sleep Mode Hang . Sleep being broken isn't unique to Alienware/Dell. We are not an official Dell sub. Even after fully updating windows and then going to my alienware and fully updating. Other issues I've noticed. Alienware m17 r5 starting issues upvote r/Alienware. By default its set to go to sleep. When I put it into sleep mode it'll sit for about 2-3 mins then it starts right back up. Microsoft has broken it spectacularly and it's really hit-and-miss whether it will even work or not. Is it normal? so the laptop eventually gets heated after ~30min-1hour of playing and automatically just goes to sleep mode. I have done pretty much everything Alienware Control Center won’t allow Windows 10 to sleep. Brand new R15. Sleep is a low power state. But if you want your rig to go to sleep in like 2 hours maybe try to set as hibernate instead of sleep mode. Modern computers start up so fast anyways it's not going to make much difference. Dell sent me a brand new one, the thing is amazing, dell customer support was top notch. UPDATE to my situation! I sent my Alienware m16 R2 to Dell's Support, reporting the issue I posted above (about Sleep Mode), and other issue that appeared coincidently after the Sleep Mode issue: the delay to boot. this is quite frustrating as this pauses downloads etc. Hey all, I'm having an issue with my M15 R5 Ryzen where all FX lights (keyboard, head, and back strip) don't turn back on when I wake my computer from sleep. Then after the sequence of issues with Sleep Mode, it turned to 30 secs/ 60 secs. 3. Your sure the laptop is going completely asleep? Turn the fans on high and close the lid. You're better off Turn off sleep and only use hibernate. Sleep mode is inherently broken in Windows, and has been for a number of years now. That's basically to speed up the monitor returning back to normal mode after you press a key or wiggle your mouse while it was in standby mode. Sleep mode has been broken for months. The unit is hot to touch and when I quickly login and open alienware command centre, the CPU temp is up around 100*C. 1. I always have to shut down the pc and turn it on again (not even a restart would solve it). Troubleshoot Sleep Issues - Alienware - Resolve sleep issues on your Alienware PC. This is more a windows issue, than an alienware specific problem. You or someone else may have turned it off. It feels like it just cuts video signal and that's it. Also to mention, I noticed my laptop keeps hot while lid closed and in What a buggy mess :(. The only solution I've found is to remove the back cover, Welcome to the unofficial community for Alienware. Doesnt sleep if plugged directly to my work laptop (L15 Gen2 w 1165G7 HDMI) Doesn’t sleep when connected to my RTX3070 both via HDMI and DP. You can either set it to do nothing, or shut down, just not sleep. I've attached a video demonstrating the issue. Lots of good things in the laptop though, difficult decision. Right-click on regedit icon, click Run as administrator 4. S0 sleep is also known as "Modern Standby", and puts a lot of the control in the hands of the operating system Mid November is the first hiccup. Support for Alienware m15 R7 says Drivers & Downloads are provided for the Windows 11 Operating System. Dell attempted to repair by replacing the GPU, processor, motherboard and the HD but this solved nothing. The issue with mine is that my AMD R14 does not go to sleep at all. Hi bro Sorry for not replying earlier So apparently its like combination of windows and laptop The fix to this is going to startkey and putting laptop to sleep wait for the power key light to turn off and then close the lid Sometimes it takes 2-3 So i just noticed something wrong with my new Alienware Area-51m R2. But you can set it to a less aggressive setting to decrease CPU temp. 4, the laptop went to sleep pretty fast (1. A reboot just enabled the mousepad. 4 This issue is not apparent on HDMI. I disabled it and pinging to an affect machine in the failed state fails (request timeout). I have an Alienware m15 R7 with a Ryzen 7, RTX 3060 graphics card, 16GB of ram. Alienware quality control seems to be shit Edit: before getting it replaced I figured out that if you hold the laptop screen slightly open (like maybe a half inch gap between the lid Aw3225QF Monitor sleep issue . Alienware R16 issues Technical Support I recently purchased an R16, everything been going pretty smooth but have noticed some issues. Alienware x17 R2 strange "Sleep" issue . If you require assistance, leave us a comment below or contact us through It could be a BIOS issue or even a software issue. Microsoft has broken sleep pretty spectacularly at this point and it's on them to fix it. However, approximately every 10 minutes or so, the fans will spin up and the GPU lights will turn on for a few HI everyone, I recently purchased an Aurora R14 and am having issues with it going into sleep mode and not waking up. People put their machines to sleep and they just magically wake up, or fans keep running like your seeing. I recently purchased a second-hand Alienware Aurora R3 and was wondering what the best option for sleep mode would be. Join and gain access to exclusive in-game items, game keys, and some of the most sought after closed betas. By all accounts, it was a huge seller. I have not tried leaving a ping -t active on the machine, but that does not sound like a hands-off fix, but might be better than nothing and give some info. Although the manual has very sparse information on it, it's a mode to speed up recovery time from standby mode. But I have my power button set to hibernate and all the lights go out when I don’t want to do a full shutdown. which is a low power state but your laptop is still on. I am having sleep issues as well. I had to do a complete shut down, to solve this issue. To fix this issue, use the following methods in the order in which they are listed. I called a Dell Tech twice to try to resolve the issue of cold starts and sleep modes, but nothing helped. Fixed with rolling back the realtek driver to the 2nd It looks like this submission might be related to sleep mode problems. I've played with the settings on the monitor (no help), I've messed with my Razer synapse settings (no help) and I don't know what I need to do to make this baby go Why does my Alienware do this? I put it in sleep mode, even shut the computer closed all the way, and then hours later the alien light turns on and my keyboard lights start cycling. Does it only happen when it's asleep ? We don't usually see BSOD errors from sleep, but it causes all kinds of other I am having a horrible time trying to get my Alienware x17 r2 to sleep properly. The following troubleshooting steps should be done in a Top t Don't use sleep mode. I have set it to hibernate whenever the lid is closed, so I don’t know if that will help. First it took about 5 secs, 4. The sleep mode issue also seems to be fixed, but I have only used the computer for a few hours, so we'll see. It's a Windows issue, sleep mode is broken. Then eventually it stopped doing many cycles. How can I turn this feature off? I don't want my laptop wake up just because my mouse is sensitive to any movement of the table. It's broken, has been for years, and Microsoft need to fix it, but aren't interested in doing so. It's a Microsoft issue, and until Microsoft choose to fix Windows to stop that happening, it'll affect any and all machines from any and all manufacturers. Not sure I'm keeping the laptop anymore. Cygnus11. It looks like this submission might be related to sleep mode problems. Welcome to the unofficial community for Alienware. Computer B however, now uses the keyboard and mouse mentioned in the post above, and has the Alienware The problem is with S0 sleep state and it has bugs. New Alienware user here, I just got the Aurora R14 this past weekend and the computer won’t go to sleep on its own. So you can use the method that I mentioned to set the laptop on hibernate mode when closing the lid. Fast wakeup is not a sleep or standby mode. I've done some googling Power management--could this be the issue? I just switched my powermode to best performance to see if that's the problem. Hello fellow alienware peoples! So recently I updated to the new windows 10 1803. If it's actually booted into windows, just showing a black screen, you can also try Win + Ctrl + Shift + B to reset the graphics driver. What specific driver issues are you Alienware AW3420DW Wake Issues Tech Support I bought an AW3420DW last year and ever since then it really has a problem waking if my computer goes into sleep mode and the monitor times out. Look for events after sleep mode giving black screen. So after about 3 weeks of going crazy cause my monitor will not "sleep" after inactivity, I have finally plugged old monitor in and viola PC sleeps and monitor goes off fine. Went into standby mode and did a Pixel Refresh while I was getting food. Had a similar audio issue with x17 R1 on Windows 11, very frustrating. I have been back and fourth with dell many times to try to figure out whats causing it to not sleep, but it frequently keeps fans running and or keyboard lights on when I put it to sleep, and the computer is still very hot when I return to it after hours of "sleep" even when neither of those Reinstalled Alienware command center as suggested in some post. So hibernate works for me. Best advice is just to shut the machine down when your not using it. Hey, I’m having an issue with sleep mode on my Alienware 17 R4. Update the BIOS, Chipset, and Video driver. It's better to just turn your computer off. Please run windows Reliability Monitor, wait for creation of event timeline. Uninstalling Alienware Control Center still fixes the issue, which I can confirm as I just did it a few days ago after installing headset drivers. It does this at exactly every 10 mins. None of the buttons on the display do anything, the display is completely non-responsive. It also can't remain in sleep mode for a long time (think over 2 hours) or it'll blue screen with "windows couldn't load correctly". Shut it down instead, or, at worst, hibernate it. Join a friendly and knowledgeable forum community for all PC gamers. You can use the Settings app to review your PC’s sleep settings. I ordered a specific Alienware Aurora R13 (AMD Radeon RX 6800 XT, i7-12700KF) with a big amount off over the Black Friday sales. Whenever the PC enters sleep mode, a blue screen consistently appears. It keeps doing it every 10-15 minutes. Putting a computer to sleep is rather pointless nowadays as boot times are near instant. Thanks! Members Online. I’ve gone into power management and made it so that my usb mouse and/or keyboard can wake the laptop from sleep, and I’ve gone into the BIOS settings and set “Allow USB devices to wake from sleep” to enabled, yet when the Alienware is in sleep I can’t wake it up unless I press the home button. It had a specific setup that we couldn't change, and so I'm assuming that most people who got my same setup are dealing with my same issue. I have the same sleep mode issue that I see a lot of people have. 0. Secondly, the lights on the GPU will be on any time it's getting Dell Alienware M15R7 ( Sleep Mode Issue) Discussion Hey guys, I am having an issue with my new Alienware, it constantly wakes up when put in Sleep mode, I tried disabling "Allow Wake Timers" in power options for all plans but no luck. I have to select sleep multiple times for it to actually work. Verify what the state of the computer is? The first step is to identify whether your device is I've seen it sit in sleep mode for a few hours and then just reboot to that screen. just a thought. Aurora R14 Ryzen 7 Edition not going into sleep mode all day or night even clicking Power then Sleep. Only uninstalling or disabling the AWCC service solves the issue. Windows 11 had only had it in balanced mode (and there were no other power options visible). When your Windows 11 PC fails to enter sleep mode, check and ensure sleep mode is turned on. Fans are have a high-pitched noise also. I think it can drain battery more since the laptop seems like it's not truly in sleep. However this thing sleeps fine if connected to my work laptops externally powered USB dock via HDMI or DP. Full uninstall and reinstall as well a new Win10 install does not solve issue. Don't use sleep mode, simple. I've been having the same issue recently if I close the lid or the computer sleeps due to inactivity, once I try to wake it up, It just hangs, The RGB AlienFX Lights don't Adjusting these settings to a more standard configuration or disabling sleep mode can help diagnose the issue. Go into battery options and change what closing the lid does. If the fans don't go off after a few seconds sleep mode is not working properly. Hi there, I just received one of these from Dell today and have the Sleep mode is broken and most new computers don't function properly with it. Tried turning the monitor off and on, tried unplugging both the power cable and DP cable, but nothing worked; still wouldn't detect DisplayPort signal. As I never had this type of issues with my previous laptops. -I set the sleep mode to "never" in the control panel. See if you get better results from that. When I put the computer to sleep and go to wake it, often the computer reboots instead of waking from sleep. Whenever I wake up from sleep, Alienware Command Center always says Welcome to the unofficial community for Alienware. When the computer is in sleep mode, the Alien head shaped power button is supposed to slowly blink on and off to indicate sleep (per the settings in Alienware Command Center). Too many software issues and inconsistencies, and there's no S3 sleep mode so sleep mode isn't consistent and drains more battery. I think the issues are related because Hibernate fully shuts down the laptop, too. @Sghyde I’m following this issue as well. May Prior to 1. So your laptop light and fan will be gone when Welcome to the unofficial community for Alienware. As well to help those with common tech support issues. It was in sleep mode with both power bricks attached for like 2 hours. Alienware can’t magically make a newer Intel processor. 8. Hibernate saves to disk and shuts off the computer completely. This is a totally normal thing that Windows does to try to pretend it's a games console - it tries to do updates in the background when it's in sleep mode, so that My AW3420DW will go into sleep mode after 1 minute based on my settings, but will wake up on it's own after a minute or 2. Since then no matter what I do Need to reinstall 4800mhz ram and run in discrete GPU mode to see if issues persist. I had this problem on my x17r2. Just wanted to add that I have the exact same issue (Alienware m16 AMD). There's no good way to fix it, and no guaranteed ways that work. There's way to go into a deep dive and see what programs are requesting power and interfering with sleep mode. It uses Hey have recently purchased an alienware 17 r4 and have had a problem where when idling and i'm not pressing the trackpad or any keys the laptops keyboard LED lights will turn off, then screen dim and then go into sleep mode. Go to elevated cmd and type powercfg /a and see what are the supported sleep states. but I don’t know how to fix the sleep issue. I have updated the BIOS, all drivers, and even reinstalled the Alienware command center. When I open the lid the screen turns on but nothing is displayed but a blank screen. the arctics don't need a power supply outlet and just plug in USBRegardless the issues are fixed and my pc now can use sleep mode with no issues, as far as blue screening it has not been an issue for almost two months. Just shut it down, sleep mode is supposedly very buggy on Windows. Steam and Software Conflicts: Since the issue occurs while Steam is running, there could be a conflict between Steam and another software or system setting. all within a minute. Whenever I let the computer sit overnight, I am forced to press the power button twice to get a display. You can customize your laptop to shut down/hibernate/sleep when you close the lid. Thanks! Members Online • Desperate-Sir-5770 Stop using sleep mode. I never got my sleep mode to work with my R11 which wasn’t a big deal. I know it’s takes like 2-3 seconds more to boot up but it may fix this. They replaced the motherboard, so I don't see this being a hardware issue. Would you rather Hello, I bought a R15 but I have a big problem with it because it often goes to sleep after a few minutes, I have tried many ways to prevent this from happening. Hello. Dell Technologies recommends This article covers troubleshooting steps to resolve issues with Dell computers that do not wake up from sleep, hibernate, or suspend mode. And it would just not sleep. Computer Power States. By the way, the lights and fan will stay on when it on sleep mode, and close when shut down or in hibernate mode. Regarding your question about whether this is a known unfixed issue with Windows 11, I found some discussions suggesting that there have been sleep issues reported with Windows 11. Yea, I am not able to let the fan to stop at sleep mode yet And I have the same feeling as you that general Dell tech support is garbage , except for "update As for your ASUS laptop with Intel I9 and RTX4090, it seems there are no reported issues with sleep mode on this device based on the information I found. Still looked cool with all the let's on. I have to spend time unplugging the display cables, turning The r15 had issues with sleep mode and audio stuttering, and probably some other things I forgot to mention. out of the box these things seem to be completely booked? Day 1, awcc would fail to load because "your system is still booting up, please wait and try again", awcc simply would not open. It doesn't solve the issue of extremely loud clicking, or the fact I have to change how I use only this computer because of the choice of PSU. You can also try older drivers in This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Window 11 and Windows 10. Is there a way to turn the lights and the fan off in sleep mode? I know you can turn off lights in alienFX but like, it's not very convenient if I need to turn it off every single time I need to put it to sleep My M16 R1 also has an issue recognizing a 2nd SSD drive during startup/reboots, especially when using Sleep mode or when simply restarting the laptop. It's broken, and MS have shown no intention of fixing it. I ended up getting the lid replaced (which includes the screen). I disabled on NIC properties to allow PC to be woken up from NIC activity. S3 sleep state has no issues. 4. Turn your machine off when your away from it if you can. Stop using sleep mode, it's broken. I set my laptop to just display off From this site the following information may help. Generally this is the result of an incorrect Power State setting in the BIOS and Windows, or it could be a corrupted driver. It was replaced with another R14 having random sleep/wake cycles exactly like the OP. Put it in sleep and noticed the keyboard, power button and lights on the back stay illuminated. The power supply relays will click on and off as the system wakes up. After each method, check if problem is fixed. LTT did a great video on it, but essentially Microsoft have been pushing people to move away from the old S3 sleep mode to the newer S0 sleep mode. Only works reliably if the laptop has been fully powered down for 5-6 minutes. If this issue can be recreated, look at events on this day and time. and sorry for misstating (will edit) -- its not showing a login screen when in the inaccessible state, rather: mouse jiggling to get the login screen to come up is Dell could not fix and replaced with an R14 that would not sleep at all. Only way to fix it is to unplug it from the wall, then plug Are you having trouble with Sleep or Hibernation mode on your computer? This article takes you through a series of ordered steps. If the problem is not fixed, try the next method. If you need technical help or just want to discuss So I bought Aurora R16, the first one was a Lemmon. Since I've been having some display issues when waking from sleep mode. I drained the flea power and cold booted. M18 R1 screen booting up with weird colors I have a Dell Alienware Aurora R14 computer and I'm having multiple issues with sleep mode startup, blue screens after cold restart, as well as freezing and sound issues when playing a game. Doesn’t sleep with GTX970 with both DP and HDMI. Given all of the hardware inside (3HDD's, multiple fans, water cooling pump, etc . When I turn off the computer it constantly disconnects my razor headphones with the usb-c wireless dongle, so I have to un plug and plug back in every time. where they might sometimes accidentally turn on during sleep mode, best to shut down, or open and re-close the The solution from Dell is to enable Hibernation mode and not to use Sleep. Thanks! You are confusing sleep with hibernate. When I chose to manually put the computer to sleep, the graphics amplifier revs up and starts The sleep mode is all over the place whether it's going to actually go to sleep either by closing the lid, pressing the power button once, or selecting the sleep option. It either stays black, or flashed garbled green and purple. The R13 was a disaster in terms of cooling. Whenever I wake up my alienware 15 from sleep mode, the screen doesn't turn on. the arctics don't need a power supply outlet and just plug in USBRegardless the issues are fixed and my pc now can use sleep I'm finding whenever the laptop is put into sleep mode or the lid is shut, the fan stops but the PC is still running. All sleep settings are disabled. 3. Not worth its price at this point. Chances are, this is the system waking up from sleep mode to check for updates, then going back to sleep again. I do hear it waking up every 15 mins or so (can hear fan and can see NIC lights are on) and then going back to sleep in 30s or so. It doesn't seem to affect much or happen when in use, so I've just focused on shutting mine down when not in use. I wonder My laptops are both going to sleep even though sleep is disabled literally everywhere. Sounds like you will need to continue to work with customers service. -In the advanced control panel, I've prevented the hard drives from shutting down on their own. Interesting how the helpers try to divert your issue to something outside the realm of alienware but the issues come back to alienware and then they go silent with no answers in the end! C. Tesla1856. Items that can affect sleep mode include wireless or Bluetooth peripherals such as mouse or keyboard, faulty device drivers and even incorrect BIOS settings. Was just stuck without being able to start up. I came back logged in via windows hello with eyetracker and then noticed the keyboard didn't respond and wasn't lit up. . However, when I didn’t operate the PC for a while, I can still hear the sound come from fan, the PC wouldn’t wake up no matter how I click my Also, note you can't disable processor performance boost or else it'll cause sleep issues (if you go to cmd prompt and type "powercfg -requests"). To askI am experiencing a recurring issue with my Alienware R14 PC. My alienware M15 R7 laptop goes to sleep mode after it gets too hot. I discovered this was what was preventing my computer from entering sleep mode and also my displays from turning off. Instead, it just goes completely dark, so I can`t tell whether it is powered down or sleeping. r/Alienware. Try that for a few days and see if the issue persists. Reply reply btw, the Alienware Command Center shows errors when reconfiguring TactX, it saves changes, it works, but it shows errors, might be worth to check if the awakening from sleep mode still crashes without the Alienware specific software (which Two things, disable sleep mode, and disable the laptop going to sleep when you close the lid. Fixed the issue. I have turned off the sleep mode and hibernation in the power settings and ensu Products; Solutions; Services I am also using an alienware monitor, the power indicator on the monitor will blink, but the screen just stays Got new Aurora R16 which is configured to go to a sleep which works fine. Didn't think much of it came back to it a few hours later and no bueno. xhfch ddlhc qhmul brqtix ygxp qpo ybdeqo jxcau fzik blcek